Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.elsaperez.ca. If you have any questions, please contact us at info@elsaperez.ca.

Please contact us at info@elsaperez.ca to request an international and express delivery estimate.

Order Processing Time All orders placed are processed and dispatched with 48 hours. All orders placed during the weekend or on a public holiday will be mailed on the next business day.

Delivery Address & P.O. Boxes Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Returns, Refunds, and Exchanges We want you to be completely happy with your purchase - please read our Returns Policy for detailed information about our processes.


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