ELSA PEREZ

RETURN
POLICY


Thank you for shopping at elsaperez.ca. In the case that your purchased product(s) has arrived damaged, we will certainly replace the item(s) once the damage product(s) have been returned.

To instigate the return, please follow the steps below.

Returns

You have ten (10) calendar days to return your purchase from the date of transaction. Please provide a proof of purchase with the return item(s). We are unable to accept returns without the proof of purchase.

Refunds

We do offer refunds on purchased products.

Exchanges

Should you wish to exchange your item for another product, the amount of the original purchase can be used for the exchange.

If the item being exchanged is of greater value than the original purchase, you will need to pay the difference. If the item being exchanged is of lesser value than the original purchase, the difference will be credited to your account.

Shipping

You are responsible for paying the shipping cost of all returns. These shipping costs are non-refundable.

Contact Us

Should you need to contact us directly, you can reach us at info@elsaperez.ca or visit our website www.elsaperez.ca.

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